Privacy policy

Last updated: December 28, 2025

Solunana operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Solunana is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details: name, address, billing address, shipping address, phone number, and email address.

  • Financial information: credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information: username, password, security questions, preferences, and settings.

  • Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.

  • Communications with us: information you include in communications with us, e.g., customer support inquiries.

  • Device information: device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information: interaction with the Services, including navigation and usage patterns.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services: fulfill orders, remember preferences, process returns, and create a customized shopping experience.

  • Marketing and Advertising: send marketing and promotional communications via email, SMS/text message, and postal mail, and display online advertisements.

    SMS Marketing Compliance:

    • You will only receive SMS messages from Solunana if you have provided your phone number and consented to receive SMS communications.

    • Messages may include promotions, abandoned cart reminders, or product updates.

    • Standard messaging and data rates may apply.

    • You can opt out at any time by replying STOP to any SMS message. No further marketing messages will be sent to your phone number after opting out.

  • Security and Fraud Prevention: authenticate accounts, detect and prevent fraud, and ensure secure transactions.

  • Communicating with You: respond to inquiries, provide customer support, and maintain our business relationship.

  • Legal Reasons: comply with applicable law, respond to legal processes, enforce terms, and protect the Services.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, vendors, and service providers for IT management, payment processing, analytics, shipping, and fulfillment.

  • Marketing partners for promotional communications, including targeted advertising, subject to your opt-out rights.

  • Third parties as directed or consented to by you, e.g., social media integrations.

  • Our affiliates, corporate group, or during business transactions (merger, bankruptcy, etc.).

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, delete, correct, or port your personal information.

  • Withdraw consent for marketing communications, including SMS, at any time.

  • Opt out of sale or sharing for targeted advertising.

  • Object to or restrict processing under applicable law (EEA/UK).

You may exercise these rights using the Services or by contacting us at support@solunana.com. We will not discriminate for exercising your rights.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

Security and Retention

No security measures are perfect. We retain personal information only as necessary to provide Services, comply with the law, or resolve disputes.

Third-Party Websites and Links

The Services may link to third-party websites. We are not responsible for their privacy or security policies.

International Transfers

Personal information may be transferred and processed outside your country. Transfers outside the EEA or UK rely on recognized legal mechanisms (e.g., Standard Contractual Clauses).

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updated versions will be posted on this website.

Contact

Questions about privacy or to exercise your rights:

Solunana is the data controller of your personal information.